Terms and conditions

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• We charge all-inclusive rates for the time required to complete your move (except the Central London Congestion Charge (£15) and the Blackwall Tunnel Charge (£6.50), if applicable).

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• Rates are subject to a minimum booking of 2 hours. Our minimum booking terms are in line with removal industry standards. We charge a 2-hour minimum to cover the time and associated costs of travelling to our clients.

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• HOW WE CHARGE: We start the clock upon arrival at the pick-up address. Any extra time required to complete the move after the first two hours will be charged in 30-minute blocks. We stop the clock once all items have been unloaded at the destination property. We use our all-inclusive rates to calculate the total amount payable by multiplying the time taken to complete the move by the rate.

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• The Congestion Charge applies if any of your addresses are within the London Congestion Charge Zone. The charge is £15 for travel within the zone between 07:00 and 18:00, every weekday and 12:00-18:00 on weekends. Our vans are modern economy diesel vehicles and all of them are ULEZ compliant, so there are no charges to enter the ULEZ Zone.

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• We will charge for the return journey if any of the addresses are outside the London postcode areas.

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• We will always handle the loading and unloading ourselves. You are more than welcome to assist if you wish to do so.

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•  Travel in the van is not permitted due to our insurance policy. Please use private transportation, public transport, or arrange for someone to meet us at the destination, if possible.

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• Payment is due upon completion. We do not take deposits to secure bookings.

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• CANCELLATIONs: If you cancel your booking less than 72 hours before the confirmed moving time, you will be liable to pay for 2 hours at the applicable rate.

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• BY booking our services you confirm that you have read and understood the above terms and conditions. 

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