Frequently asked questions (FAQ)
Do you offer both local and long-distance removals?
Yes. Better Call Tom provides reliable local removals across South and East London, as well as long-distance moves anywhere in the UK. We regularly travel to cities such as Cardiff, Cambridge, Leeds, Liverpool, Manchester, Nottingham, Oxford, Bristol and more.
What areas do you cover?
We are based near South Bermondsey, Deptford and Lewisham, and cover all of:
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South London
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East London
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Catford, Brockley, Forest Hill, New Cross
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Greenwich, Charlton, Canary Wharf
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Stratford, Bermondsey, Camberwell
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Canning Town, Clapham, Hither Green
We also serve the whole Greater London area plus nationwide moves.
What is included in the man & van hire price?
Our prices are all-inclusive, except for congestion charge and parking (if needed).
Included:
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Professional man & van hire
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Help loading and unloading
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Straps, blankets and trolley
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Mileage, fuel and taxes
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Goods-in-transit insurance
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Free live van-tracking link to your phone
No hidden fees — we confirm everything before booking.
Is there anything else I might need to pay?
Only two possible extras:
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Congestion Charge (£15) if the pick-up or drop-off address is inside the zone or Blackwall Tunnel Charge if we need to cross the tunnel during your move (£6.5).
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Street parking charges if the job requires waiting time (e.g., furniture assembly).
We always tell you in advance if any of these apply.
How do I know if the Congestion Charge applies?
The charge applies if your address is inside the Central London congestion zone, or if the van must travel through it (only if you request this). Please ask us if your addresses are within the charging zone in case you are not sure.
We pay the fee directly to TfL — we do not make any profit from it.
How does your van tracking work?
Every customer receives a live GPS tracking link via WhatsApp.
You can see:
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The van’s real-time location
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Estimated time of arrival
Perfect if you want peace of mind.
Do you provide furniture dismantling and reassembly?
Yes. We can safely dismantle and reassemble beds, wardrobes, sofas, tables and most other furniture as part of your move.
Can you provide an extra mover so I don’t have to help?
Yes. We usually recommend a 2-man team for any job.
Just let us know in advance so we can schedule the extra helper.
You’re always welcome to help if you prefer.
Are you insured?
Yes. Better Call Tom is fully insured with goods-in-transit insurance, giving you total peace of mind.
How can I get a quote?
You can request a quote instantly by:
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Sending a WhatsApp message: 07544 680124
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Using the contact form on our website
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Messaging us on Facebook
We reply quickly with a clear, transparent pricing with no surprises.
Are you available on weekends?
Yes. We operate 7 days a week, 8am–8pm, including weekends and bank holidays.
Can you help with office or business moves?
Absolutely. We handle office relocations for small and medium businesses across London, including packing, moving and unloading.