Frequently asked questions
Q: What's your service area?
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A: Better Call Tom is based at the edge of South Bermondsey and Deptford, South-East London. We work mainly within the Greater London area but serving the whole UK.
I have done many removal jobs in England and Wales, including Cardiff, Cambridge, Leeds, Leicester, Liverpool, Manchester, Brighton, Nottingham, Oxford and Bristol.
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Q: What is included for the man and van hire price?
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A: Our prices are all-inclusive except for congestion charge and parking (if applicable).
What's included:
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man and van hire
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help to load, unload and move your goods
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straps, blankets and trolley to assist your move
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insurance, mileage and taxes
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van tracking on your mobile
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Q: Is there anything else I need to pay?
A: Yes, the congestion charge if at least one of the pick-up/drop-off addresses are within the congestion zone area of Central London.
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Street parking charges are applicable if you require me to help with furniture assembling or any other service which doesn't involve loading/unloading from the van.
I will advise if any of the above is applicable before confirming your booking.
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Q: How do I know if the congestion charge applies on my move?
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A: If you are moving within or through the congestion zone, the standard fee of £15 will be added to your final bill. We pay the charges directly to TFL and make no profit from it.
You can check if your pick-up or drop of address is inside the congestion zone HERE.
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Generally, I do not drive through the congestion zone, just only if you ask me to do so. Unfortunately, this charge cannot be avoided if at least one of the pick-up/drop-off addresses is within the congestion zone.
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Q: How does your van tracking work?
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A: I believe that transparency is the way to go when hiring a man with a van. By offering free van tracking from your mobile, I want to ensure that my clients can have extra peace of mind about my location when transporting their belongings. I text the tracking link to every client on Whatsapp - this comes really handy if you can't travel with me but would like to know my estimated time of arrival to the destination.
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Q: Can you provide another man for the job so I don't have to help?
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A: Yes, I can. I normally work alone and always help you loading / unloading. In case you need a 2-man team loading / unloading, please see my price list and let me know in advance. You are always welcome to help loading and unloading.
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